What type of support and maintenance services are included with the software?

Yes, we place a great amount of importance on ensuring that our users are successful. Our customer service team works with you to ensure that adoption and value are high. Also, because we enable users to interact with SetSail's AI-powered analyst via a chat based interface, it's easy for users to quickly engage with and get value from the SetSail platform. Plus, because we're not "yet another dashboard" that sellers have to go to -- but rather we push insights to sellers -- it's easy for reps to get value out of the solution on day one.

Generic metrics and milestones can be helpful guides for your sales process. But they are significantly less impactful than KPIs that are tuned to your sales process. Similarly, data that is gathered and analyzed in a general way simply won't be as well structured or useful than data that is organized based on your sales process. SetSail's data capture is incredibly tunable. That means that we can more accurately harvest information from your sales activity data. Plus, our AI is tuned to match your unique sales process, nomenclature, and more. That means that when sellers ask questions and get insights from our AI revenue analyst, you know that the responses won't be unhelpful general responses. They'll be tuned to match your unique process.

SetSail's customer service and professional services teams are accessible to help you support and maintain your instance of the platform. That includes activities like tuning the AI model, ensuring data writeback is working correctly, guidance on how to ask great questions to the AI, and more. Our reviews on G2 demonstrate how much our customers love to work with us.