What key performance metrics can be monitored to assess individual and team performance?
SetSail does much more than track standard sales metrics like rep attainment and closed won deals. Because SetSail is tuned to support your unique business processes and sales model, it's able to report on key performance indicators that matter to your organization in particular. It can assess your sales process, identify which behaviors are positively correlated with sales success, and then track these tailored metrics. The result is that sales leaders can manage their teams based on what truly works versus generic metrics.
Similar questions
What objects and fields does SetSail write?
SetSail writes new emails, calendar meetings, and contacts to SFDC. SetSail also enriches contacts by writing to fields for title, phone number, department, and soon, job level and job function for contacts
What are the most important sales reports I should be looking at?
Sales reports can provide valuable insights into your sales performance and pipeline. If you’re looking at the right ones, that is. The “right” sales reports depend on your industry, business model, and specific goals, but there are a few that stand out as important for most organizations.
The sales forecast predicts sales performance based on current trends, historical data, and existing pipeline. It’s critical for projecting revenue.
Next, sales performance reports by rep show how individual sellers are doing. You can see their targets vs actual performance, revenue generated, conversion rates, and more. It’s important to look at leading indicators on these reports — as well as the key indicators of deal progress that matter for your business — rather than just end results.
Sales funnel reports show you conversion rates at each stage of the sales cycle. That helps you identify bottlenecks and keep deals moving smoothly.
Churn and retention reports measure churn rates, reasons for churn, customer satisfaction, and more. These are key for identify why customers leave and proactively addressing customer concerns.
Finally, opportunity win/loss reports help you evaluate trends and areas for improvement in your sales process. You can find common objections and trends in what milestones and attributes lead to closed-won deals.
How does your software enable the tracking of sales team activities on a day-to-day basis?
SetSail automatically collects every email, call transcript, calendar, and other sales data from your sales activities. Customers connect SetSail with their go-to-market stack tools, like Gong, Outreach, Salesloft, and Chorus. SetSail then accurately gathers the information with no rep action required. Complete, consistent sales data gets pushed to your Salesforce instance or data lake, such as Snowflake or Databricks.
Want to learn more?
See the product in action with a live demo from a SetSail expert.
